Support

Go to Profile → Subscriptions and cancel there. Cancellation takes effect at the end of your current paid period: you keep access until then and are not charged again. You can resubscribe at any time.

New subscribers can start a 7-day free trial, once per account. No payment method is required to start. If you haven't added one when the trial ends, the subscription ends automatically and your account returns to the Free plan, and you are not charged.

Paid plans renew automatically each billing period (monthly or annually, as you chose) until you cancel. Payments are handled by Stripe. To update your payment method, go to Profile → Subscriptions and choose Manage subscription. If a renewal payment fails, access continues during a grace period while Stripe retries the charge.

Fees already paid are generally non-refundable, including for unused time, except where the law requires otherwise. If you believe you were charged in error, tell us and a person will review it.

Go to Profile → Danger zone. You can export your data there and permanently delete your account yourself. Deleting your account cancels any active subscription immediately, without a refund for the unused period.

Optional emails (product updates, feedback requests) have an Unsubscribe link at the bottom, and you can change them any time in Profile → Notifications. Emails about your account, billing and security are always sent because they're essential to the service.

Use Forgot password on the sign-in page, or request an email sign-in link. The links work once and expire after a short time, so request a fresh one if it doesn't work. Check your spam folder if nothing arrives.

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