Privacy Policy
Effective date: October 6, 2026
This policy explains what personal information Prop Scanner ("we", "us") collects, why, who we share it with, and the choices you have. We are the controller of the information described here. You can reach us at hello@propscanner.app.
1. Information We Collect
Information you give us. Your email address and password when you create an account (we never see or store your password in readable form); a display name and bio if you set them; the picks, stakes, odds, notes and settings you record; models and filters you save; players you follow or shortlist; messages you send to us; and your age and Terms confirmation at signup. If you subscribe, Stripe collects your payment details and billing address; we receive only a customer reference, plan and subscription status.
Information collected automatically. Your IP address, browser and device type and the pages you request (used to operate, secure and rate-limit the service); and, if you consent where required, analytics about how you use the product (see section 3). In the mobile app, crash reports and, if you enable them, a push notification token.
Information from others. If you report or block another user, we record that. We do not buy personal information about you from data brokers. We do not process sportsbook wager transactions and never ask for your sportsbook login.
2. How We Use Information and Why
- Provide the service (account, picks tracking, saved models, billing, support). Basis: performing our contract with you.
- Keep it secure and prevent abuse (rate limiting, fraud and misuse detection). Basis: our legitimate interests.
- Service emails about your account, billing, security and subscription. Basis: contract and legitimate interests. We send a welcome email when you create an account. We may occasionally email active users to ask for product feedback, and once, a few days after a subscription ends, to ask why (you can unsubscribe from these).Product updates and tipsare sent only if you opt in (at signup or in Profile → Notifications). Every optional email has an unsubscribe link, and you can change these choices at any time in Profile → Notifications or the mobile app's Account screen.
- Improve the product through analytics, error tracking and session replay. Basis: your consent where the law requires it, otherwise our legitimate interests.
- Comply with the law (tax, accounting, legal requests). Basis: legal obligation.
We do not use your information to make decisions that have legal or similarly significant effects on you.
3. Cookies and Analytics
Essential cookies. We set cookies that keep you signed in and keep the service secure. These are always on and are not used for tracking. We also set a small cookie recording your country so we know whether to ask for analytics consent.
Analytics. With your consent we use product analytics (PostHog, routed through our own domain) to understand how the product is used, measure performance and fix errors. It records pages viewed, features used and technical details such as device and browser, and stores an identifier in your browser. If you are signed in, the analytics profile is linked to your account and email address so we can understand usage by account.
Session recordings. Part of our analytics is session replay: a recording of how the interface is used in your browser (clicks, scrolling and what is shown on screen) so we can see where people get stuck and fix bugs. We use it only to improve the product, never to sell your information or to advertise to you. Text you type into forms is masked, and your Profile page, which shows your email address, is excluded from recordings. Recordings are kept for 30 days and, like the rest of our analytics, run only if you have allowed analytics where consent is required.
Your choice.If you are in the EU, UK or Switzerland (or we cannot tell where you are), analytics stays off until you accept it. Elsewhere it is on by default, and we treat a Global Privacy Control signal from your browser as a refusal. In every case you can change your mind at any time using "Cookie settings" in the page footer; turning analytics off also deletes the analytics identifiers stored in your browser. We also use privacy-friendly traffic measurement (Vercel Web Analytics) that does not use cookies or follow you across sites.
We do not run third-party advertising or advertising trackers.
4. Who We Share Information With
We do not sell your personal information, and we do not share it for cross-context behavioural advertising. We share it only with:
- Service providers that process it for us under contract, listed below.
- Other users, if you choose to make your profile or picks public. Your display name, bio and stats appear on the community leaderboard unless you turn that off; you can also hide your pick history, in Profile or the mobile app's Account screen.
- Authorities and advisers where the law requires it or to protect rights, safety and security, and a successor if the business is sold or reorganised (we would tell you first).
| Provider | What for | Information involved | Processed in |
|---|---|---|---|
| Supabase | Database and sign-in | Account details, picks, settings, saved models, support messages | Australia |
| Vercel | Hosting and cookie-free traffic measurement | Request data such as IP address and browser type | United States |
| Stripe | Payments and tax calculation | Name, email, billing address, payment method (held by Stripe), invoices | United States and other countries Stripe operates in |
| Resend | Sending our emails and receiving the emails you send to support | Your email address and the content of the email | United States |
| Anthropic | AI assistant that reads support messages and drafts replies to simple questions (a person handles refunds, billing disputes and privacy or legal requests) | The text of the support message you send us. We don't send your account or payment details | United States |
| PostHog | Product analytics, error tracking and session replay (only with your consent where required) | Pseudonymous identifier, pages and features used, device and browser details, and, if you are signed in, your account ID and email | United States |
| Sentry | Crash reporting in the mobile app | Technical error details and device information | United States |
| Expo (push notifications) | Delivering push notifications to the mobile app, if you turn them on | Device push token | United States |
Player photos on some screens are loaded from ESPN's image servers, so your browser contacts them directly when you view those pages.
5. International Transfers
We and our providers process information in several countries, including the United States and Australia, which may have different data-protection laws from where you live. Where the law requires safeguards for transfers, we rely on mechanisms such as the standard contractual clauses our providers offer.
6. Data Retention
We keep your account information, picks, saved models and settings while your account is open, and delete them when you delete your account. Analytics events are kept for up to 12 months, session recordings for 30 days, and the history of which props you have viewed for 12 months; analytics stops when you withdraw consent. Server and security logs are kept only as long as needed to run and protect the service.
When you delete your account we permanently remove your profile, picks, saved models, shortlist, settings and support messages. If you unsubscribed or an email to you bounced, we keep your address on a suppression list so we keep honouring that. We keep only what the law or our legitimate interests require: payment records held by Stripe for tax and accounting, and a record that an account accepted our Terms and age confirmation, stored without your email address or any link to your account.
7. Your Rights and Choices
Depending on where you live (for example under the GDPR or UK GDPR, or in California and other US states) you may have the right to know what we hold about you, access and receive a copy of it, correct it, delete it, restrict or object to certain uses, withdraw consent, and not be treated unfairly for using these rights.
You can do most of this yourself. In Profile → Danger zone (website) or the Account screen (mobile app) you can download a copy of your data and permanently delete your account. You can edit your profile and privacy settings there too, change analytics choices with "Cookie settings", and turn off push notifications on your device. For anything else, or if you cannot sign in, email hello@propscanner.app. We may need to verify it is you, and we will reply within the time the law allows (generally within one month, or 45 days for California requests).
If you think we have handled your information unlawfully you can complain to your local data-protection authority (for example your national authority in the EU, the ICO in the UK, or your state attorney general in the US). We would appreciate the chance to resolve it with you first.
California notice. In the last 12 months we collected identifiers (such as email address and IP address), commercial information (your subscription and the picks you record), internet activity (how you use the service) and, where you provide it, inferences drawn from that usage. We collect these for the purposes in section 2 and disclose them to the providers in section 4. We do not sell or share personal information as those terms are defined by California law, and we honour Global Privacy Control signals.
8. Security
We protect information with encryption in transit, access controls and per-user data isolation in our database, and limited staff access. No system is perfectly secure; if a breach affects your information we will tell you and the relevant authorities as the law requires.
9. Minors
The service is not intended for minors below the legal age required in their jurisdiction for regulated sports betting content. We do not knowingly collect information from them, and will delete it if we learn we have.
10. Changes to This Policy
We may update this policy. For material changes we will notify you by email or in the product before they take effect, and the effective date above will change. See also our Terms of Use.
11. Contact
Questions or requests about your privacy: hello@propscanner.app.
Postal address: 119 South Rd, Suite 118, Braybrook, Victoria, 3019, Australia.